Phone: (800) 884-8633

What exactly is Insurance Restoration?

The insurance industry defines insurance restoration as “…returning your home to pre-loss condition using like, kind, and quality materials.” Basically, when you make a claim and experience a loss, it is our job to get your home back the way it was or better quickly and efficiently. Midstates Home Solutions provides homeowners with complete restoration services so you can continue to live your life with as little interruption and stress as possible.

Does Midstates only do insurance work?

The majority of the work we do is related to insurance claims. Many times Property Managers and Homeowners alike are so impressed with our work they contract us for home improvement and maintenance projects. We provide a wide variety of services, please see 'Complete List of Services' page.

Do you work for the insurance company?

We work for the property owner and in alliance with the insurance carrier. We have a partnership with the insurance carrier and keep in constant communication with the agents and adjusters along the way, keeping them updated on the progress of the projects.

Will my insurance cover water damage?

We always recommend contacting your insurance carrier to go over your policy and determine your coverage. It is the property owner’s responsibility to stop further damage from occurring. It is very important to turn off or stop the source as well as removing the water. Midstates Home Solutions is the qualified professional team you can count on to use the proper equipment to remove the excess water and begin the drying process to limit the damage. Our 24 hour emergency service allows us to be at your door within hours of you calling. See 'Water Extraction' page for more important information.

Does any damage occur once the source of the water has been stopped?

If water and moisture are not controlled, damage can occur in many places. Floor coverings can be damaged, drywall and insulation can soak up water causing deterioration, and fungal growth can occur. If you have water damage it is imperative that you respond quickly. We get there quick, rapidly mitigate the damage, and stop any secondary damage from occurring.

What is the deal with mold and mildew?

Health concerns about mold growth in indoor environments have ignited interest in indoor air quality investigations and biological remediation services. Countless reports link health effects such as asthma and allergy symptoms to residents and workers in buildings with moldy materials. Water damaged building materials support mold growth. Such materials must be remediated as soon as possible to ensure a healthy environment. Indoor mold is common and left untreated can lead to serious health problems and/or liability issues. Fungi is ubiquitous, (seeming or being everywhere at once). When moisture is introduced, rapid growth and spread may occur.

I have identified a potential water damage claim. What should I do?

Your actions should include, whenever possible:

• Stop the water leak/flow
• Notify your insurer
  • Ask what is required of you
  • Begin the process of determining if your loss is covered and to what extent it is covered
• Remove standing water
• Photograph the damaged property
• Remove water soaked materials
• Keep removed materials and move them to a secure, dry and well-ventilated area, or outdoors
• Protect repairable and undamaged items from further damage
• Keep an activity log, including a record of all contact with your insurance company
• Don’t throw away removed or damaged materials until instructed by your insurance company
• Don’t jeopardize your safety
• Don’t make large structural or permanent repairs
• Don’t exceed your personal capabilities